Understanding hospitality skills
What are Hospitality Skills?
Hospitality skills are the essential skills needed to succeed in hospitality or any service-related industry. They include:
- Hospitality Hard skills
These skills are specific to a function or necessary to accomplish technical tasks, such as operating a reservation system. They are also called technical skills.
- Hospitality Soft skills
These are the social behaviors needed for the multi-cultural environments typically found in hospitality businesses, and for delivering outstanding customer experiences.